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Veratech has a client with an opening for an Training Developer. This is a full time permanent position in Alexandria, VA.
Our client is a management, technology, and strategy consulting firm, whose professionals provide innovative solutions to revolutionize government, education, health, and nonprofit organizations and positively impact those they serve. They are present in 40 states and the District of Columbia.
Who We Seek:
Passion Seekers. You genuinely care about the work that you do and its impact on society.
Self-Starters. You re a go-getter who isn t afraid to step up and disrupt the status quo.
Entrepreneurs. You bring fresh ideas to the table, work hard, develop business and consistently seek new challenges.
Collaborators. You re a great contributor to a high performing team that accomplishes great feats for our clients.
What You Will Do:
Responsible for t raining and System Knowledge
Develop online training materials system knowledge base, i.E. How to guides and FAQs for products to reduce service desk utilization and increase customer satisfaction.
Training materials will be updated on a quarterly basis and the system knowledge base will be maintained on a monthly basis. These should be developed utilizing Wiki s and JIRA Confluence, or similar technologies.
Establish and maintain a partner-focused working relationship among customers, Industry, and vendors.
Develop and deliver technical support and training for potential users and facilitate their use of to include; planning and management tools training and assistance.
Analyze customer service surveys and work with the Government lead to develop/implement ways to improve.
Top Secret Clearance required
Years of Experience: 10
Minimum Education Required: Bachelor s Degree
Must have an active DoD Clearance at minimum Top Secret with SCI Eligibility No Intel clearances.
Veratech is an innovative IT Staffing and Managed Solutions company, reinventing how top talent and leading organizations are connected. Utilizing our industry experience, process, tools and talent network - we provide flexible contingent and permanent staffing solutions to power your business. Veratech moves you forward - helping you build high-performance teams to deliver on tomorrow s promise, today. For our consultants and employees, we create exciting opportunities to promote career growth and personal success.
We value every relationship and will do what it takes to make you successful, each time, every time, to achieve great things .